Frequently Asked Questions
Everything you need to know about your favorite iced tea.
How do you ensure the freshness of your tea blends?
Our tea leaves are sourced from high-quality estates across the globe and are small-batch blended daily to ensure maximum flavor and freshness in every cup.
What is the shelf life of HTeaO retail products?
Our dry tea sachets and loose-leaf tins generally have a shelf life of 12 to 18 months when stored in a cool, dry place away from direct sunlight.
Do you offer shipping for your tea and merchandise?
Yes, we ship our retail teas, water, and merchandise across the United States. Freshly brewed tea is currently only available for in-store pickup or local delivery via our partners.
Are your teas sweetened or unsweetened?
We offer a wide variety of both sweetened and unsweetened options. Our sweetened teas are made with pure cane sugar to provide a clean, natural taste.
What is your return policy for online orders?
Due to the nature of food products, we cannot accept returns on tea. However, if your order arrives damaged or incorrect, please contact our support team within 14 days for a replacement.
Do you offer any caffeine-free options?
Absolutely! We have a curated selection of herbal infusions and decaffeinated blends for those looking to enjoy HTeaO without the caffeine kick.