Returns & Exchanges

At HTeaO, we strive for every sip to be perfect; however, due to the perishable nature of our beverages and food items, we cannot accept returns once products have left our store. For non-perishable merchandise or quality concerns, we are committed to making it right through our streamlined exchange process.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team or visit your local HTeaO storefront within 14 days of purchase with your original receipt.

• 2.
  Provide Details

  Share your order number and a brief explanation of the issue, including photos if the merchandise arrived damaged or defective.

• 3.
  Review Process

  Our team will review your request to ensure it meets our quality guarantee standards for non-perishable goods and apparel.

• 4.
  Resolution

  Once approved, we will issue a replacement item, a store credit, or a refund to your original payment method for the retail value.